In line with the Consumer Protection (Distance Selling) Regulations 2000, Green Thinking operates a 7 day no quibble cancellation and return policy. If you wish to cancel your order and return any products for whatever reason, please contact us within 7 days of receipt of the products to obtain a Returns Authorisation Number (RAN) and instructions for return.

Please do not return any products without an RAN.

You may request authorisation for return by telephone, email, letter or fax. Please see our Contact Us page for further details.

Following receipt of your request we will confirm your RAN by email and provide advice on returning the products.

Please note that you will be responsible for the costs of returning the products back to us unless you are cancelling the order because the products are damaged, defective or do not meet their description, in which case we will pay those costs.

Regardless of the reason for return you are under a statutory duty to take reasonable care of the products while they are in your possession. Taking reasonable care means you must return the products to us in 'as new' condition, in their original packaging, complete with any accessories and free gifts offered with them. If you fail to take reasonable care of the products while they are in your possession and return them to us in a damaged state, we may take action against you to recover any loss in value of the products arising from your breach of this statutory duty.

Provided the products are returned in 'as new' condition we will provide you with a full refund of the purchase price and any delivery charges you initially incurred in getting the products to you, no later than 30 days from and including the day on which you notified us of your intention to return the products.